Manage your calls with Call Centre Solution
Techmet understand the dynamics of your customer and keep them engaged till life-cycle. You can manage them using call Centre solutions and reduce the operating cost. Auto dialer removes non-connectivity with agent because it connects with agent when customer get connected. We offers customer detailed report and integration to a number of third party application. A type of call Centre that is designed to make & receive a large volume of calls for customer by telephone and its easy to scale as per requirement. In Call Centre, communication happens for Sales, Subscription management, technical support, product request, billing and different enquiry from customer. Hosted dialer solution gives the premisis base control on call centre solution
Benifit
Features
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* Multi Level IVR,
* Call transfer as per language preference,
* Onhold Music, Voicemail, Sticky agent” height_type=”ifb-custom-height” box_height=”300″]
* Multi Level IVR,
* Call transfer as per language preference,
* Onhold Music, Voicemail, Sticky agent” height_type=”ifb-custom-height” box_height=”300″]
[icon_counter flip_type=”horizontal_flip_right” border_size=”1″ border_color=”#81d742″ icon=”Defaults-bullhorn” icon_size=”32″ icon_color=”#ffffff” icon_style=”circle” icon_color_bg=”#1e73be” text_color=”#ffffff” bg_color=”#81d742″ block_title_front=”Effective Calls Management” block_desc_back=”* Call Recording,
* Call logs,
* 2 way SMS Notification,
* Email alerts, Caller Number blocking,
* Real time analysis” height_type=”ifb-custom-height” box_height=”300″]
* Call logs,
* 2 way SMS Notification,
* Email alerts, Caller Number blocking,
* Real time analysis” height_type=”ifb-custom-height” box_height=”300″]
[icon_counter border_size=”1″ border_color=”#dd3333″ icon=”Defaults-phone” icon_size=”32″ icon_color=”#ffffff” icon_style=”circle” icon_color_bg=”#8224e3″ text_color=”#ffffff” bg_color=”#dd3333″ block_title_front=”Tracking and Monitoring” block_desc_back=”* Always Connected,
* Multiple Call Connected on Single Number,
* Intelligent Call Routing,
* Office timing Setup” height_type=”ifb-custom-height” box_height=”300″]
* Multiple Call Connected on Single Number,
* Intelligent Call Routing,
* Office timing Setup” height_type=”ifb-custom-height” box_height=”300″]
[icon_counter border_size=”1″ border_color=”#8224e3″ icon=”Defaults-wrench” icon_size=”32″ icon_color=”#ffffff” icon_style=”circle” icon_color_bg=”#dd3333″ text_color=”#ffffff” bg_color=”#8224e3″ block_title_front=”Reports and Analysis” block_desc_back=”* Easily manageable,
* Multi Agent Login” height_type=”ifb-custom-height” box_height=”300″]
* Multi Agent Login” height_type=”ifb-custom-height” box_height=”300″]
Commercial
PRI base - Dialer
| Auto Dialer – PRI Based | ||
| Particular | One time | On Rent |
| Estimation Users | 20 | 20 |
| Server | 60000 | 5000 |
| Refurbish Compatible Desktop/Laptop | 180000 | 14000 |
| Customised CRM + Dialing Software | 110000 | 15000 |
| FSX Machine (One Time Cost) | 25000 | 25000 |
| PRI Card (One Time Cost) | 30000 | 30000 |
| PRI Monthly Cost | 15000 | 15000 |
GSM Gateway - Dialer
| Auto Dialer – GSM Gateway | ||
| Particular | One time | On Rent |
| Estimation Users | 20 | 20 |
| Server | 60000 | 5000 |
| Refurbish Compatible Desktop/Laptop | 180000 | 14000 |
| Customised CRM + Dialing Software | 110000 | 15000 |
| GSM Gateway (DENSTAR) – 32 Port | 110000 | 8000 |
| Sim recharge Monthly | 6000 | 6000 |
Note :-
- Initial setup of RJ 11/ RJ 45 Wiring, Socket, Networking Switch, Router by Client – (Expected cost will be Rs. 8000-10000.
- Phone /Headphone is based on usage. (Expected Cost Rs. 500 /Each for basic)
- Computer/ Laptop is based on CRM requirement and always an optional hardware.
- Auto-dialer management can be outsourced by AMC to Techmet.
- Rent Basis- 2 Month Security fee and 1 Month advance fee require for subscritption
- All mentioned prices are estimated and based on basic. (Cost may be different based on choosed product)
