Interactive Voice Response (IVR) will helps you to manage Communication with Customers
Grow your business with Interactive Voice Response (IVR):
Interactive Voice Response (IVR) enables interaction between a caller and a computer via telephone. Call will get connected to desire person/department anywhere.It builts a trust factor in the mind of the prospects, so the pick up/ conversion rates will be directly increased. Techmet offers Interactive Voice Response (IVR) based on Cloud Telephony innovative reporting system for small, medium and enterprises business in india. Now, without installing a hardware – Possible to have complex and infinitely phone or voice workflow for business – Interactive Voice Response (IVR).
Anyone who calls on your Business Number, will first hear a Company welcome message (Welcome to XYZ Company Limited, We offers the special products and services) and post welcome message extension option will be come :
- Press 1 for Sales Department
- Press 2 for HR Department
- Press 3 for Marketing Department
- Press 5 for Accounts Department
- Press 9 for customer care
Based upon the extension option selected by caller, Incoming call will be automatically routed to any mobile or land-line phone mapped to that extension and agent start speaking with customer.
And post call completed, System will automatically send sms on caller number.