Create A Big Company Image with IVR Services
Grow your business with Cloud technology based IVR :
IVR stands for Interactive Voice Response. This technology enables interaction between a caller and a computer via the telephone. Callers can interact with IVR systems by pressing numbers on a telephone keypad or by speaking simple commands to answer the computer’s voice prompts. Call will be get connected to desire person/department anywhere. Techmet offers Cloud PBX is innovative reporting system for small, medium and enterprises business in india.
Features
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* Lenguage preference
* Multi Level IVR
* Onhold Music
* Voicemail
* Sticky agent” height_type=”ifb-custom-height” box_height=”300″]
* Lenguage preference
* Multi Level IVR
* Onhold Music
* Voicemail
* Sticky agent” height_type=”ifb-custom-height” box_height=”300″]
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* Email alerts
* Call Recording
* Call logs
* Real time analysis
* Number blacklisting” height_type=”ifb-custom-height” box_height=”300″]
* Email alerts
* Call Recording
* Call logs
* Real time analysis
* Number blacklisting” height_type=”ifb-custom-height” box_height=”300″]
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* Intelligent Call Routing
* Multiple Call Connected at same time
* Office timing Setup” height_type=”ifb-custom-height” box_height=”300″]
* Intelligent Call Routing
* Multiple Call Connected at same time
* Office timing Setup” height_type=”ifb-custom-height” box_height=”300″]
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* Multi Agent Login” height_type=”ifb-custom-height” box_height=”300″]
* Multi Agent Login” height_type=”ifb-custom-height” box_height=”300″]
How actually IVR Solution works
Anyone who calls on your Office Number (Virtual Number) will first hear a Company welcome message (Welcome to XYZ Company Limited, We offers the special products and services) and post welcome message ivr extension option will come :
- Press 1 for Sales Department
- Press 2 for HR Department
- Press 3 for Marketing Department
- Press 5 for Accounts Department
- Press 9 for customer care
Based upon the extension option selected by caller, Incoming call will be automatically routed to any mobile or land-line phone mapped to that extension and agent start speaking with customer.
And post call completed, System will automatically send sms on caller number with your customer sender ID, Example : Pay TM, Tata Sky, ID-Idea, VM-ICICIB)
Pricing
Startup
Rs. 12000Yearly
- 12000 Minutes
- Unlimited Lines
- 5 Agents
- IVR Solution
- Online Panel
- Call Recording
- Voicemail
- Non-working hours
- Customized Sender Id
- Number Blacklist
- Sticky Agent
- Rs. 0.70 / Forwarding Min
- Rs. 0.12 / Per SMS
- View All Feature
Unlimited
Rs. 18000Yearly
- Unlimited Minutes
- Unlimited Lines
- Per Agent
- IVR Solution
- Online Panel
- Call Recording
- Voicemail
- Non-working hours
- Customized Sender Id
- Number Blacklist
- Sticky Agent
- Rs. 15000 / Per Agent
- Rs. 0.12 / Per SMS
- View All Feature
Enterprises
Rs. 120000Yearly
- 180000 Minutes
- Unlimited Lines
- Unlimited Agent
- IVR Solution
- Online Panel
- Call Recording
- Voicemail
- Non-working hours
- Customized Sender Id
- Number Blacklist
- Sticky Agent
- Rs. 0.65 / Per Minute
- Rs. 0.12 / Per SMS
- View All Feature
Note: All charges of our services are exclusive of taxes, payable annually and include 24*7 customer support.
Frequently Asked Question
Do you have Question ? We’ve got answers. If you’ve some other queries, Contact us
Question : Need any customised solution which interact with caller, based on your CRM/database ?
Answer : Yes, We offerred customised solution based on requirement. IVR will be played or interact with caller thru POST / GET/ REST API.
Question : Can we have IVR Solution on our current number ?
Answer : Sure, You can have IVR Services on your current number via just forwarding your number to our server number. Now days, Unlimited call forwarding is covered in basic package.
We undestand, Business number is very hard to change. So please contact us +91-9871045375 or Click here
Question : Do you offers International IVR/ Virtual Number, I want to give local number for my caller who are calling from different countries.
Answer : Yes, We are serving 4000+ customers in 65 countries. Please call us on +91-9871045375 or share your requirement Click here
Question : Do you provide dedicated IVR Setup ?
Answer : Yes, We provide dedicated setup on cloud which will mantained specifically. Please call us on +91-9871045375 or share your requirement Click here
Question : Do you provide multi level IVR, We have multiple offices in different location with list of products range ?
Answer : Yes, We can customised the IVR with multi-level extension format which modified as per customers need. We have just shared an example below for acknowledgement.
Example:-
Welcome to ABC Company Limited
- Press 1 for English
- Press 2 for Hindi
If customer choosed the extension 1, then
- Please Press 1 for Delhi
- Please Press 2 for Mumbai
- Please Press 3 for Pune
If customer choosed the Delhi Location via Extension 1
- Please press 1 for Sale
- Please Press 2 for Support
- Please Press 9 for customer care