Privacy Policy – Cloud Telephony Solutions, Lead Management Software

Your “Personal Information” is information that helps us in identifying you, such as your name, email address, mailing address and phone number.

Your Control over Your Personal Information

New clients registering their details may choose to limit use of their personal information. Your personal information may be retained by us to verify compliance with the agreements, track software downloaded from those pages and track use of other applications available on the Techmet website.

Corrections to Your Personal Information

It is important that your personal information is accurate and up to date. Registered Techmet users and clients can correct their information by contacting us.

Use of Cookies

BSD Technologies Pvt Ltd. uses cookies to help navigate through certain parts of the Techmet website and to keep track of incomplete form submissions. We do not store personally identifiable information in the actual cookie. Any identifiable information (like information filled out in a form) is stored in session data in the database.

We do not share your personal information with other websites.

Governing Agreements and Law

The Privacy Policy is subject to change as per the requirement and at the company’s sole discretion from time to time. You hereby acknowledge and agree that your continued use of the Techmet website and our services constitutes your agreement to this Privacy Policy and any updates hereafter. If at any time the company wishes to alter the Privacy Policy, the changes that are made will be posted on this website at this URL for you to be aware of all the personal information or data that is received, collected, stored, processed, transferred and handled by it.

Notwithstanding anything contained herein, this Privacy Policy is subject to any and all agreements that you execute with the Company and shall further be governed by exclusively in accordance with the laws of India.

Not directed towards Children

Techmet does not aim to attract children to its website or solicit data from children. We do not market our services and products to children.

If you have questions regarding this Privacy Policy, please contact us.

Techmet wants all of our customers to get the best plans as price and features. Fair Usage Policy (“FUP”) defines the fair and responsible usage of Techmet service. “FUP” is designed to prevent fraudulent and abusive use of Techmet services and applicable to all customers irrespective of the plan and features. Techmet may choose to charge, halt, ignore or terminate the service of individual customer based on usage and charge and potential of customer if found violating FUP. Techmet will use the following factors:

1. The purpose and character of the use, including whether such use is of an unethical, drugs, abuse, financial frauds and any other illegal activity.
2. The use of the service against Techmet in any manner, directly or indirectly, which include reverse engineering, trade secret revealing and also design and feature copying by any other company or individual.
3. Though below these limitations will be reviewed time to time to understand change required

• Techmet allows web access to its customer to access its data, reports or manage service online.
• Techmet limits up to 1,000 web page requests per account login per day under fair usage policy.
• Techmet allows API access to allow other applications to access specific Techmet data (1000 API requests per day, 200 API requests per hour, 50 API requests per minute) under fair usage policy.
• Techmet also supports its client by offering professional recording for IVR,Tollfree Services for the first time. Additionally clients will need to pay for the recording as per the charges for artist.
• For all per day fair usage policy item defined above not more than 20% of the defined usage limit can be made in one single hour and not more than 20% of the defined usage can be made in a single minute.

Service Level Agreement (SLA)

• •   Standard terms applicable to Service Levels
• •   Customer Support
• •   Incident Reported
• •   Resolution Times Or Revert
• •   Services Uptime
• •   Escalation

  Standard terms applicable to Service Levels :

• ◊   SLA is applicable for our “client” who paid to BSD Technologies Private Limited.
• ◊   “Techmet” herein refers to the entity, BSD Technologies Private Limited a company registered under the companies Act, 1956 and having its corporate office at SCF-12, Ramneek Complex, NIT-1, Faridabad – 121001.
• ◊   Incident”means any set of events or circumstances resulting in failure to meet the defined service level.
• ◊   “Service”refers to Techmet Service as given on website www.techmet.in
• ◊   “Customer Support”means services by which Techmet will provide assistance to its Clients to resolve any issue pertaining to their services.

Customer Support :

            ◊   Subsriber can send email thru registerred email id to us, email to:support@techmet.in

           ◊   Subscriber can contact thru phone by calling the customer support number at +91 98710 45375.

Incident Reported :

        Level 1 – “Normal”  – Errors or requests those are on business operations, e.g. Recording, Logs, Dashboard analysis etc. Service is not accessible to a particular subscriber.

       Level 2 – “Medium” – Errors that keep major functions from being performed but work around available e.g., Access to the server is slow; Time delay in response, Server accepts requests but not responding within acceptable time duration etc.

       Level 3 – “Severe” – Errors that prevent useful work from being completed e.g. Server inaccessible.

Resolution Times Or Revert :  “Techmet” will revert and resolve the incident/support required as per mention below chart.

Services Uptime :

• ◊  “Techmet” guarantees 99% uptime for its service.
• ◊   Services will run self-test every 10 minutes in an hour making it 144 times in day. Every self-test failing will be regarding as 1 incident and Less then 40 incident in a month for 99% uptime.
• ◊  Scheduled downtime will not be more than 1 time in 1 week, its planned during the non-working hours and Client will be informed of the downtime in advance.
• ◊  Incase if repeated incidents, Client can claim the mention below penalties.

▪   For 0-20 incidents/Month – Zero Penalty
▪   For 21-40 incidents/Month – 5% of the Monthly Rental will be refunded
▪   For 41-100 incidents/Month – 10% of the Monthly Rental will be refunded
▪   For 101- 500 incidents/Month – 50% of the Monthly Rental will be refunded
▪   For >501 incidents/Month – 100% of the Monthly Rental will be refunded

Escalation : Client may request escalation of incidents that have not been resolved within the outlined response and resolution times by contacting support directly by phone / email.