Text SMS – (Transactional, Promotional and OTP) FAQ will get you the all answers instantly, If you are looking to get started. We covered 95% of our customer’s questions in below faq’s.
Question : What is the cost to send SMS ?
Answer : Cost per SMS is based on the SMS credit bundle purchased
Question : Whats is Sender ID ?
Answer : Sender ID of your choice at no extra cost. Sender IDs are a great way to enhance awareness of your business and conduct professional communication. Yes, If you have a transactional account.
Promotional messages are sent from a 6-character long, numeric Sender ID that’s randomly generated and assigned by telecom operators.
Question : What is SMS ?
Answer : SMS is a Short Message Service, which get send directly to mobile phones. SMS message has a length of 160 characters.
Question : How secure my data is ?
Answer : Your data is completely safe. Techmet does not share or pass on any of your data, including the mobile numbers you upload. Techmet provide a secure 128-bit encrypted service which is equivalent to online banking security.
Question : How to Send SMS ?
Answer : Yes, you can purchase credits online in Techmet SMS Panel. Please follow the steps listed below:
- Log in to your SMS Panel
- Click on Compose SMS > Send SMS
- Select your Sender ID
- Type you message in “Message Block” reference count is display message block.
- Enter Mobile phone numbers
- Select “Schedule” if you want to schedule message for later on.
- Send message directly without scheduling
Question : Does Techmet provides data ?
Answer : We do not provide data, however our services like Missed Call, Short codes are extremely effective in collecting opt-in numbers from your customers and can be used alongside any text marketing activity.
Question : How can I subscribe the SMS Service ?
Answer : You need to share the basic details with us with below documents.
Subscribed Plan: Transactional / Promotional / OTP-Verification ?
Mode of payment : Online Transfer (NEFT/RTGS), Cheque , Cash ?
Contact person Name and Contact details:
As part of the process, you need to send below signed scanned documents which will be shared with you when you contact us –
- Undertaking of Indemnity of TRAI compliance
- Letter of consent
As part of the Transactional account setup process, you also need to get your Sender ID and message templates approved – you can directly request from your SMS panel.
Question : What is bulk SMS ?
Answer : When you want to send message on large volume, its describe as Bulk SMS.
Question : How to check the status of messages which I sent ?
Answer : Techmet provides real time delivery reports of the all the messages sent. You can access the status of each message in the Reports section which id date wise and you can see the past history as well. The report is further divided by channels (Group message, single message, API). For quick reference of the report status and few possible reasons of status – Delivered SMS, Un-Delivered SMS, Report Pending, Rejected.
Question : Do you charge for Non-delivered SMS ?
Answer : Its based on Plan which you buy from us, which are delivery base or Push base.
Question : How delivery base SMS get work, any difference in panel or different method of sending ?
Answer : No, there is no difference in delivery based SMS, We just allow the auto-refund of SMS who didn’t delivered.
Question : What is SMS Gateway ?
Answer : You can send the SMS using Techmet SMS gateway. We offers all type of SMS like Transactional, Promotional, OTP/ Verification
Question : Whats the standard mechanism get followed to send SMS by your Server ?
Answer : We have separate server for different type of SMS Solution like Promotional SMS, Transactional SMS, OTP/Verification SMS.
As Promotional SMS : We follow 24 hours cycle, in which its get try 5 time
As Transactional SMS : We follow 8 hours cycle, in which its get try 5 time
As OTP/Verification SMS : We follow 3 Minutes cycle, in which its get try 5 time
Question : Why I am getting charged more than 1 credit ?
Answer : A message will use over 1 credit only, if you do either of the following :
You are using 160 characters per message (Reference count also available, below to message box)
You are using 70 characters in a Unicode messages. (Reference count also available, below to message box)
You have merged data into your message which increase automatically the count of characters
Question : What is Unicode SMS ?
Answer : Techmet supports Unicode messages which will enable you to send SMS in Indian languages. We support most of the popular languages in India which include: Assamese, Bengali, Bodo, Dogri, Gujarati, Hindi, Kannada, Konkani, Maithili, Malayalam, Manipuri, Marathi, Nepali, Oriya, Punjabi, Sanskrit, Santali, Sindhi, Tamil, Telugu.
Question : How much lengthy message Techmet supports in SMS ?
Answer : You can send up to 918 characters in a message. Its displays clearly when composing your message as to how many characters you have used and how many credits your text will use.
Question : How can I avail SMS Service outside India from you ?
Question : In which countries are your SMS Services available for use ?
Answer : We serve more than 65 countries in APAC region, with a major presence in India